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House Of Carpets
Our site has been created to bring together an extensive collection of products – carpet, vinyl, laminate, wood, rugs, ceramics, carpet tiles and luxury vinyl tiles. This gives you the convenience of researching, planning and buying your flooring 24/7 on the internet and then receiving the delivery free of charge directly to your home by a Local Flooring Retailer.

Should you require installation we will be happy to quote you separately for this service.

Delivery
All goods are delivered directly by us and we will then contact you within 24 hours and arrange delivery to you at a mutually convenient time.
Changes/Cancellations
If you wish to change or cancel an order then please email and we will process your request. Please ensure that you give full details of your order including the order number with the email.
Returns & Refunds
We hope you will be happy with your purchases, however should you need to return anything; we will be happy to refund or exchange the product. Goods should be carefully repackaged and returned to us at the address provided in your Order Confirmation complete, unused and in 'as new' condition. If you request a collection of the goods then we will be entitled to charge you a fee of £30 for such collection. We would recommend returns are made in the original packaging to avoid the product being damaged in transit. It is your responsibility to take reasonable care of the goods during this period. *Please see below for exceptions to this policy.

If the flooring returned is not in an ‘as new’ condition (been cut into, installed, marked and not the full width or full quantity) or damaged in transit, we reserve the right to refuse a refund on the floorcovering, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

*None of the above conditions affect your statutory rights when goods are faulty, or not as described. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see out Terms and Conditions.
Faulty Items
In the event that you find a quality issue with your order then you need to:-
Non Fitted
Contact us we will then arrange to inspect the flooring (within a reasonable time). If the flooring has not been cut into and or fitted and subject to our confirmation of the fault we will return it back to our premises. We will then arrange for a replacement order to be sent and we'll re-deliver back you.
Fitted
In the event that you find that there is a problem with your order and the goods have been cut into and or fitted and subject to our confirmation of the fault then we will ascertain the best method to resolve the problem which may result in us sending a specialist to rectify the problem or bringing the flooring back and having a replacement sent out.

In the event that you have ordered an incorrect product or the wrong size and cut into it and or installed the goods then this action is deemed to constitute your acceptance of the ordered goods and as such we are unable to accept liability for the said goods.
Product Guarantee
Suitability regarding the individual product guarantee is provided in the online product review. This guarantee is extended only to the original buyer. Product must be maintained in accordance with manufacturer’s recommendations and the guarantee is subject to normal usage and fair wear and tear. The guarantee does not cover damage due to incorrect fitting, appliance of chemicals or where there is evidence of heavy soiling abuse or neglect. Certain products may be identified as suitable for use in bathrooms and other areas where there may be moisture; however the guarantee will not apply should damage occur due to excessive levels of moisture.
Ordering
Once you’ve chosen your floorcovering and are ready to order simply click the ADD TO BASKET button and you will be asked for the sizes/quantity you want to order, add this and follow the online instructions to complete the order.
Payment
All payments are to your Local Flooring Retailer and will be processed via Barclaycard Business utilising their latest secure online ePDQ transaction platform. The following Credit/Debit Cards can be used: - Visa, Mastercard, Solo, Electron, JCB and Maestro
Changing an Order
If you need to change an order then please email and we will process your request. Please ensure that you give full details of your order including the order number with the email.
Our site Features
Our site allows you to search 1,000’s of flooring products by colour, brand, suitability, weave, width and size, so allowing you the maximum opportunity to find what you’re looking for quickly and efficiently. All our prices are inclusive of VAT and include free delivery - No hidden charges are to be found when you finalise your order.